Help
Contact and help
Most answers are below. If yours is not, email us.
- support@convt.app
Email support
Questions about the app, a conversion that went wrong, or your purchase.
- GitHub issues
Bugs and feature requests
convt is open source. Report bugs and suggest formats in the issue tracker.
- privacy@convt.app
Privacy requests
Ask for a copy of your data, or anything else about how we handle it.
Common questions
- Where is my license key?
- It was emailed to you after you paid. You can also sign in with the email address you bought with: every key you own is on the dashboard, including purchases made before you had an account.
- Does convt upload my files?
- No. The app converts on your computer. With convt Pro you can choose to convert a file in the cloud, one job at a time, and those files are deleted after 24 hours. The privacy policy lists every connection the app makes.
- How does the free trial work?
- The app works fully for 7 days from your first conversion, with no account and no card. convt Pro has its own 7-day trial when you subscribe.
- What happens when my 12 months of updates end?
- Your Desktop license keeps working with every version released in those 12 months, for as long as you use them. Newer versions need a new license or Pro.
- How do I cancel or change convt Pro?
- On the dashboard under Billing you can switch between monthly and yearly, cancel, or open your receipts. Cancelling keeps Pro until the end of the period you paid for.
- Why do Word or Excel files need a download?
- Documents convert through LibreOffice, which comes as an optional document pack so everyone else gets a smaller app. See the formats page.